Privacy Policy

Advanced Wash Solutions ("we", "us", "our") operates the website at advancewashsolutions.com and provides pressure washing and soft washing services in Florida. This Privacy Policy explains what information we collect from you, how we use it, and your rights regarding that information.

1. Information We Collect

We collect information from you in two main ways:

Information you give us directly. When you contact us by phone, email, text, or through our website to request an estimate, ask a question, or book a service, you may provide us with:

• Your name
• Your phone number
• Your email address
• Your property address or service location
• Details about the work you are requesting
• Photos of your property (if you choose to send them)
• Payment information (only at the time of service, and processed by third-party payment providers)

Information collected automatically. When you visit our website, we automatically collect certain technical information through Google Analytics and Google Tag Manager, including:

• Your IP address (anonymized)
• Your device type and browser
• Pages you visit on our site and how long you stay
• How you found our website (search engine, direct link, social media referral)
• Clicks on our phone number, email, and call-to-action buttons

2. How We Use Your Information

We use the information we collect for specific, limited purposes:

• To respond to your requests for estimates, bookings, or information
• To schedule and perform the pressure washing services you have requested
• To send you appointment reminders, invoices, or follow-up communication about your service
• To document jobs with before and after photos for quality assurance
• To understand how visitors use our website so we can improve it
• To comply with legal, tax, and insurance obligations

We do not sell, rent, or trade your personal information to anyone. Ever.

3. Third-Party Services We Use

Our website and business operations rely on a few trusted third-party services, each with their own privacy policies:

• Google Analytics and Google Tag Manager - for anonymous website traffic analytics
• Google Workspace (Gmail) - for email correspondence with customers
• Cloudflare - for website hosting, security, and content delivery
• Jobber - for customer relationship management, scheduling, and invoicing
• Payment processors - for processing credit card and ACH payments at time of service

These services may collect and process your information according to their own privacy policies. We choose vendors who meet industry standards for data protection.

4. Cookies and Tracking

Our website uses cookies and similar tracking technologies through Google Tag Manager to understand site usage. You can control cookies through your browser settings, including blocking them entirely or deleting them. Blocking cookies may affect some features of the site but will not prevent you from getting information or contacting us.

5. Data Security

We take reasonable steps to protect the information you provide to us, including using encrypted connections (HTTPS) for our website, limiting internal access to customer data to only the team members who need it, and using reputable third-party services with their own security measures. However, no method of transmission over the internet is 100 percent secure, and we cannot guarantee absolute security.

6. How Long We Keep Your Information

We keep customer contact information and job records for as long as we have an active business relationship with you and for a period after your last service as required by tax law and insurance regulations (typically 7 years). Website analytics data is retained according to Google Analytics default retention settings. You can request deletion of your information at any time (see "Your Rights" below), subject to legal retention requirements.

7. Your Rights

You have the right to:

• Ask us what personal information we have about you
• Ask us to correct information that is inaccurate
• Ask us to delete your information (subject to legal retention obligations)
• Unsubscribe from any marketing communications
• Opt out of Google Analytics tracking using the Google Analytics Opt-Out Browser Add-On

To exercise any of these rights, contact us at [email protected] or call (850) 358-8946.

8. Children Under 13

Our services and website are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have received information from a child under 13, please contact us and we will delete it.

9. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Significant changes will be announced on our homepage.

10. Contact Us About Privacy

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Phone: (850) 358-8946
• Email: [email protected]
• Mail: Advanced Wash Solutions, Santa Rosa Beach, FL 32459

You can also learn more about our company on our About page or reach us through our Contact page.